Frequently Asked Questions
How much will it pay?
Salary will include hourly wages as well as an incentive bonus up to $3/hr. You will find more information on this subject in your city’s section, either Laval, Québec City, Sherbrooke,Kitchener or Nanaimo
Work schedule – Can I work on week days?
Work schedules are determined according to the availability our customer base requires in each type of business. As a result, some services are offered days and evenings, others during the week and Saturdays only.
Directory Assistance, for example, must be provided 24/7. Directory Assistance Agents therefore expect their schedule to vary over daytime and nighttime, week days and weekends.
Go to the section concerning your city to check specific opening hours: Laval, Québec City, Sherbrooke, Kitchener or Nanaimo.
Note that several call center agents appreciate almost above all the schedule flexibility afforded by their jobs.
Can I work only 3 days a week?
You must expect 5 days of work per week, according to a time schedule prepared 2 weeks ahead.
Must I be bilingual to have a job at Nordia?
All depends on the city where you will be employed. In Québec (Laval, Québec City and Sherbrooke), we need bilingual agents. A limited number of French-speaking only employees can join our teams. In that event, it will be indicated in the Training Session Calendar for those two Call Centers. Employees in our Kitchener, Ontario and Nanaimo, British Columbia Call Centers can be English-speaking only. It is all a matter of adjusting our service to customer needs.
How many people are employed at Nordia?
The Québec City Call Center has 388 employees, and Sherbrooke has 470. Adding the 406 employees from the Kitchener Call Center, that totals to 1,264 employees. We are now improving our team with two new call center in Laval and Nanaimo.
How are the work schedules organized?
The schedules vary, but they are posted two weeks ahead. Work shifts begin every 15 minutes; they are adjusted according demand in services for each type of business.